Sylvia Foh I wanted to take a moment to express my sincere gratitude for the outstanding service that Alex has provided. His professionalism, attentiveness, and dedication have made a significant difference in my experience with AIA.
Nine years ago, my daughter, who was a micro-preemie without any complications, faced difficulty getting insured. Unfortunately, NONE of the insurance companies were willing to cover her. Alex was the ONLY agent who consistently followed up on our case annually without fail, which truly touched us. Thanks to his perseverance (皇天不负有心人), my daughter was finally insured on her 4th birthday.
Alex has consistently gone above and beyond to ensure that all our questions are answered and that we are well-informed about our coverage. His ability to simplify complex information and his willingness to provide personalized assistance have truly set him apart.
Additionally, he even set up an operation team to send payment reminders to clients, which, though it's typically the client's responsibility, is a testament to his exceptional dedication.
Thank you for Alex's exceptional support and for making the insurance process as smooth and stress-free as possible. It’s clear that he genuinely cares about his clients, and that makes all the difference. |